RE/MAX SELECT ESTATES (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or interact with our website.
This policy complies with the requirements of:
- UK General Data Protection Regulation (UK GDPR)
- Data Protection Act 2018
- Applicable electronic communications and marketing regulations in England.
1. Who We Are
RE/MAX SELECT ESTATES is a real estate agency providing property sales, lettings, property marketing, and related services.
For the purposes of data protection legislation, RE/MAX SELECT ESTATES is the data controller responsible for your personal data.
Contact Details
RE/MAX SELECT ESTATES
5 Pickford Lane Bexleyheath, Kent, DA7 4RD
England
Email: info@remaxselect.co.uk
Telephone: +44 (0) 20 8304 4010
2. Personal Data We Collect
We may collect and process the following categories of personal data when you use our website or services.
Information You Provide Directly
This may include:
- Full name
- Email address
- Telephone number
- Postal address
- Property preferences
- Enquiries submitted through forms
- Information provided when booking viewings
This data is typically collected when:
- Submitting property enquiries
- Requesting property valuations
- Registering for property alerts
- Contacting our office
Information Collected Automatically
When you visit our website, we may automatically collect technical information such as:
- IP address
- Browser type and version
- Device information
- Website usage data
- Pages visited and time spent on the site
This helps us understand how users interact with our website and improve our services.
3. How We Use Your Personal Data
We process personal data for the following purposes:
Property Services
- Responding to property enquiries
- Arranging property viewings
- Sending property details
- Providing valuation services
- Assisting with buying, selling, or letting property
Website Administration
- Improving website functionality
- Monitoring website usage
- Preventing fraud or misuse of our website
Marketing
With your consent, we may send:
- Property alerts
- Market updates
- Relevant real estate opportunities
You can unsubscribe from marketing communications at any time.
4. Legal Basis for Processing
Under UK GDPR, organisations must have a lawful basis to process personal data. These may include:
Legitimate Interests
Processing enquiries, providing property information, and improving our services.
Consent
Sending marketing emails, newsletters, and property alerts.
Legal Obligation
Complying with legal or regulatory requirements such as anti-money laundering checks.
5. Data Protection Principles
We process personal data in accordance with the core principles of UK GDPR, including:
- Processing data lawfully, fairly, and transparently
- Collecting data only for specified purposes
- Limiting data to what is necessary
- Ensuring data is accurate and kept up to date
- Retaining data only as long as necessary
- Protecting data using appropriate security measures
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve functionality and analyse website performance.
Cookies may be used to:
- Enable essential website features
- Analyse visitor behaviour
- Store user preferences
- Support marketing and analytics tools
Examples include:
- Session cookies
- Analytics cookies (such as website traffic analysis)
- Preference cookies
You can control cookies through your browser settings or through our cookie banner.
More information is available in our Cookie Policy.
7. Third-Party Services
We may share personal data with trusted third-party service providers who assist in delivering our services.
These may include:
- Property portals
- Website hosting providers
- Email marketing platforms
- Mortgage brokers
- Conveyancing solicitors
- Property marketing platforms
These organisations are required to protect personal data and only process it according to our instructions.
8. Data Storage and Security
We take reasonable steps to protect personal data from unauthorised access, loss, or misuse.
Security measures may include:
- Secure servers
- Encrypted data transmission
- Access controls
- Staff confidentiality obligations
Despite these safeguards, no internet transmission can be guaranteed to be completely secure.
9. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected.
Typical retention periods may include:
- Property enquiries: up to 2 years
- Client transaction records: up to 6 years (to comply with legal requirements)
- Marketing data: until consent is withdrawn
10. Your Rights Under Data Protection Law
Under UK GDPR, individuals have several rights regarding their personal data. These include:
Right to Be Informed
You have the right to know how your personal data is collected and used.
Right of Access
You may request a copy of the personal data we hold about you.
Right to Rectification
You may request correction of inaccurate or incomplete data.
Right to Erasure
You may request deletion of your personal data in certain circumstances.
Right to Restrict Processing
You may ask us to limit how your data is used.
Right to Data Portability
You may request that your data be transferred to another organisation.
Right to Object
You may object to processing for marketing or legitimate interest purposes.
Rights Related to Automated Decision-Making
You have rights regarding decisions made solely by automated processing.
To exercise these rights, please contact us using the details provided in this policy.
11. Marketing Communications
If you have opted in to receive marketing communications, we may contact you regarding:
- New property listings
- Market updates
- Property investment opportunities
You may unsubscribe at any time by:
- Clicking the unsubscribe link in emails
- Contacting our office directly
12. International Data Transfers
If personal data is transferred outside the United Kingdom, we ensure that appropriate safeguards are in place to protect your information.
These safeguards may include:
- Standard contractual clauses
- Transfers to countries recognised as providing adequate protection.
13. Complaints
If you believe your personal data has been handled improperly, you may contact us first so we can resolve the issue.
You also have the right to lodge a complaint with the UK supervisory authority:
Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: https://ico.org.uk
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements or our services.
The latest version will always be available on this website.
15. Contact Us
If you have questions regarding this Privacy Policy or our data practices, please contact:
RE/MAX SELECT ESTATES
5 Pickford Lane Bexleyheath
Kent, DA7 4RD
England
Email: info@remaxselect.co.uk
Telephone: +44 (0) 20 8304 4010
